Refund & Return Policy

Return Policy

At PrismaFitZone, we accept returns within 30 days of delivery for eligible items.

Please note the following items are not eligible for return or refund:

  • Personalized or custom crystal orders
  • Wellness kits
  • Digital products (including eBooks)

If your order arrives damaged, has missing parts, or was not delivered, we will provide a replacement or refund. For non-delivery, we may require confirmation from your local post office. Most cases don’t require returning the item—just send us photo or video proof to support@prismafitzone.com, and we’ll handle the rest with a hassle-free replacement or refund.

To start a return, you can contact us at support@prismafitzone.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@prismafitzone.com.


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Cancellation Policy


Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

Returns and Refunds

We provide a 30-day return window for unused physical items in original packaging. We do not issue refunds for used, worn, or damaged items due to normal use or misuse.

Non-returnable items include:

  • Personalized/custom crystal orders or intention kits
  • Digital products, including eBooks and downloadable guides

If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To start a return, email us within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.


Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 30 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.

We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.


Product Concerns


Crystals, wellness kits, and cleansing products are intended for spiritual, emotional, and wellness purposes only. They are not medical devices, and we do not guarantee specific outcomes.

We take product safety seriously and encourage customers to use products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product. Failure to do so may result in damage or injury, for which we cannot be held responsible. Any resulting refunds or replacements will be at our discretion.

If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items


We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging, such as dented boxes, with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We do not refund or accept returns for items damaged through normal use, wear and tear, or misuse.



Shipping and Delivery


While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors. If you encounter any delivery issues, contact the courier directly. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@prismafitzone.com.